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We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days - K30 (Free on orders over K500)
• Express Shipping: 2-3 business days - K120
• Next Day Delivery (Lusaka only): 1 business day - K240 (Order by 2 PM local time)

All orders are processed within 24 hours during business days. You'll receive tracking information once your order ships.

Yes, we ship to over 50 countries worldwide. International shipping typically takes 10-15 business days and costs are calculated at checkout based on your location.

Please note: Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Absolutely! Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your package.

You can also track your order by logging into your account on our website or by using the tracking link provided in your shipping confirmation email.

For most shipping methods, the carrier will attempt delivery and leave a notice if no one is home. You can then:

• Pick up the package from your local post office or carrier location
• Schedule a redelivery for a more convenient time
• Provide special delivery instructions in the order notes

For valuable items, signature may be required upon delivery.

We offer a 30-day return policy from the date of delivery. Items must be:

• In original condition with tags attached
• Unworn, unwashed, and undamaged
• In original packaging with all accessories

Return shipping is free for U.S. customers. International customers are responsible for return shipping costs.

To start a return or exchange:

1. Log into your account on our website
2. Go to "Order History" and select the order
3. Click "Return Items" and follow the prompts
4. Print your prepaid return label (U.S. customers)
5. Package your items and drop off at any carrier location

Once we receive your return, we'll process it within 3-5 business days.

Refunds are typically processed within 3-5 business days after we receive your return. The timing of when the funds appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards: 5-10 business days
• PayPal: 2-3 business days
• Store Credit: Immediate upon processing

You'll receive an email confirmation once your refund has been processed.

Yes! We're happy to help with exchanges for different sizes or colors. Here's how it works:

• Initiate an exchange through your account as you would a return
• Select "Exchange" and choose your preferred size/color
• If the exchange item costs more, you'll pay the difference
• If it costs less, you'll receive store credit for the difference

Exchanges are processed with free shipping both ways for U.S. customers.

We provide detailed size charts for each product category. Here's how to find your perfect fit:

• Check the size chart on each product page
• Measure yourself with a soft tape measure
• Compare your measurements to our size chart
• Consider your preferred fit (slim, regular, or relaxed)

If you're between sizes, we recommend sizing up for a more comfortable fit.

Most of our clothing runs true to size, but fit can vary by style and fabric. We recommend:

• Reading product descriptions for fit notes
• Checking customer reviews for sizing feedback
• Consulting our detailed size charts

Many product pages include fit information and customer photos to help you make the best choice.

No worries! If your item doesn't fit perfectly, you have two options:

• Free Exchange: We offer free size exchanges for U.S. customers within 30 days
• Easy Return: Return the item for a full refund or store credit

To initiate an exchange or return, simply log into your account and follow the return process. We'll help you get the right size as quickly as possible.

We're committed to quality and sustainability. Our materials include:

• Organic Cotton: Soft, breathable, and environmentally friendly
• Linen: Natural fiber perfect for warm weather
• Tencel: Sustainable fabric made from wood pulp
• Recycled Polyester: Made from recycled plastic bottles
• Merino Wool: Natural, temperature-regulating fiber

Each product page includes detailed material information and care instructions.

To keep your clothes looking their best, follow these general care guidelines:

• Washing: Machine wash cold with similar colors
• Drying: Tumble dry low or air dry for best results
• Ironing: Use low heat if needed
• Bleach: Avoid using bleach
• Dry Cleaning: Some items may require dry cleaning (check label)

Always check the care label inside each garment for specific instructions.

We accept the following payment methods:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Tim Clothing Co. Gift Cards

All payments are processed securely through encrypted connections.

We process orders quickly to ensure fast delivery, but you may be able to modify or cancel your order under certain conditions:

• Within 1 hour: Orders can usually be modified or canceled
• After 1 hour: Contact us immediately - we'll try to help
• Once shipped: Cannot be canceled, but you can return it

To request changes, contact our customer service team as soon as possible with your order number.

Yes! We're proud to offer discounts for students and military personnel:

• Students: 15% off with valid student ID verification
• Military: 20% off for active duty and veterans
• First Responders: 15% off for healthcare workers, police, and firefighters

To verify your status and receive your discount, please contact our customer service team before placing your order.